Privacy Policy

Effective date: 1 February 2026

Honey Source is a trading style of Quince Honey Production Limited (Company No. 16283060). We are committed to protecting your privacy and being transparent about how we use your personal data. This policy explains what information we collect, how we use it, how we keep it safe, and the rights you have under UK data protection law.

1. Who We Are

Quince Honey Production Limited is the data controller, which means we are responsible for deciding how your personal information is used.

Contact details:
Quince Honey Production Limited
Aller Cross
South Molton
EX36 3RF
Email: admin@honeysource.co.uk

2. The Information We Collect

We may collect and process the following types of personal data when you use our website or interact with us:

Name
Contact details such as email address or phone number
Order and transaction history
Communications you have had with us
Technical information such as IP address, browser type, device details
Website usage data including pages visited and interactions
Cookie data (see section 5)

We only collect what we need to run our business effectively and provide you with a good experience.

3. How We Use Your Information

We use your personal data for purposes that are lawful under UK GDPR. These may include:

To fulfil your orders and provide products or services
To respond to your enquiries and confirm your identity when needed
To send marketing communications, but only if you have given us consent
To keep you updated about products or services you have requested
To carry out credit checks where required
To maintain accurate internal records
To analyse website activity and improve our services
To prevent fraud or crime
To meet legal or regulatory obligations

We do not sell your personal data to anyone.

4. Our Legal Bases for Using Your Data

We rely on one or more of the following legal bases:

Contract – when we need your data to provide a product or service
Consent – for marketing or optional communications
Legitimate interests – improving our website, customer service and business operations
Legal obligation – complying with law enforcement or regulatory requirements

5. Cookies

Cookies are small files placed on your device to help us improve your experience.

We use cookies to:

Remember your preferences
Understand how visitors use our website
Improve site performance
Support links to third-party platforms such as Facebook or Instagram

You can manage or disable cookies through your browser settings at any time.

6. Sharing Your Information

We may share your data with trusted third parties who help us operate our business, such as:

Payment processors
IT and website service providers
Delivery partners

These organisations must keep your data secure and act only on our instructions.

We may also share information with law enforcement or regulatory bodies if required by law.

7. Keeping Your Data Safe

We take data security seriously. We use appropriate physical, electronic and organisational measures to protect your information from unauthorised access, loss or misuse.

8. How Long We Keep Your Information

We keep your personal data only for as long as necessary for the purposes we collected it, or to meet legal, accounting or reporting requirements, but no longer than 7 years.

9. Your Rights

Under UK GDPR, you have the right to:

Access the personal data we hold about you
Correct inaccurate or incomplete information
Request deletion of your data
Object to certain types of processing
Restrict how your data is used
Request a copy of your data in a portable format
Withdraw consent at any time (for marketing)

To exercise any of these rights, contact us at admin@honeysource.co.uk.

10. Accessing Your Personal Data

You can request a copy of the personal information we hold about you by writing to:

Quince Honey Production Limited
Aller Cross
South Molton
EX36 3RF

11. Updates to This Policy

We may update this policy occasionally to reflect changes in legislation or how we operate. Any updates will be published on this page. A hard copy is available on request.