Effective date: 1 February 2026
These Terms & Conditions apply to all transactions made through the Honey Source website. Honey Source is a trading style of Quince Honey Production Limited (Company No. 16283060).
Please read these terms carefully before placing an order. By using this website or purchasing goods from us, you agree to be bound by these Terms & Conditions.
Honey Source is owned and operated by:
Quince Honey Production Limited
Aller Cross
South Molton
Devon
EX36 3RF
Registered Address:
Goodwood House
Blackbrook Park Avenue
Taunton
Somerset
TA1 2PX
Company Number: 16283060
VAT Number: GB 512 315 438
Contact:
Email: admin@honeysource.co.uk
Telephone: 01769 572401
2.1. When you place an order, you are making an offer to purchase goods from us.
2.2. We will send an email acknowledging receipt of your order. This email does not constitute acceptance.
2.3. A contract is formed only when we dispatch the goods and send you a confirmation email.
2.4. If an item is unavailable or incorrectly priced, we will contact you to offer a refund, an alternative product, or delivery when stock is available.
2.5. We take care to ensure product descriptions, images and pricing are accurate, but minor variations may occur. Colours may differ slightly due to device display settings.
2.6. We reserve the right to decline any order at our discretion.
3.1. Select your chosen products and click Add to Cart.
3.2. View your cart at any time using the View Cart link.
3.3. You may update quantities or remove items before checkout.
3.4. To complete your order, proceed to Checkout and enter your details.
3.5. You must accept these Terms & Conditions for your order to be valid.
3.6. Orders are only valid once payment has been successfully completed.
3.7. Do not email payment card details — this is not secure and we cannot accept liability for intercepted information.
4.1. All prices shown include VAT where applicable.
4.2. Prices may change, but the price at the time of ordering is the price you will pay.
4.3. If a pricing error occurs, we will contact you before accepting your order to confirm whether you wish to proceed.
5.1. UK delivery charges are shown at checkout.
5.2. International delivery charges vary depending on destination and order size.
5.3. Orders are normally dispatched within 3 working days via Royal Mail. Delivery is usually within 5 working days after dispatch.
5.4. If goods are lost or damaged in transit, please notify us promptly so we can resolve the issue.
6.1. You have the legal right to cancel your order within 14 days of receiving your goods.
6.2. To cancel, please email or write to us using the contact details above.
6.3. You do not need to give a reason, though feedback helps us improve.
6.4. You must return the goods to us at your own cost unless they are faulty or misdescribed.
6.5. Goods must be returned in reasonable condition. If goods are damaged due to lack of care, we may deduct an appropriate amount from your refund.
6.6. If you fail to return the goods, we may arrange collection and charge you the direct cost.
6.7. Your statutory rights are not affected.
7.1. If your goods are faulty, damaged, or not as described, please contact us.
7.2. We will resolve the matter in accordance with your legal rights under the Consumer Rights Act 2015.
8.1. These terms were last updated on 26 August 2026.
8.2. The terms applicable to your order are those in force at the time you placed it.
8.3. We may update these terms periodically, and new terms will apply to future orders.
