Thank you for shopping with Honey Source. If you’re not entirely satisfied with your purchase, we’re here to help.
You have 30 days from the date of purchase to request a return. Unfortunately, if more than 30 days have passed, we cannot offer a refund or exchange.
To be eligible for a return:
The item must be unused, in the same condition as received and in its original packaging.
You’ll need to provide a receipt or proof of purchase.
Please send your return to:
Honey Source,
West Ford Farm, Aller Cross,
South Molton, Devon,
United Kingdom, EX36 3RF.
Note: Return shipping costs are the responsibility of the customer and are non-refundable. If a refund is approved, the cost of return shipping will be deducted from your refund.
For high-value orders, we recommend using a trackable shipping service or purchasing shipping insurance. We can’t guarantee receipt of your returned item without tracking.
Once we receive and inspect your return, we’ll notify you via email to confirm its arrival and the outcome of the inspection.
If your return is approved, a refund will be issued to your original method of payment. Processing times may vary depending on your payment provider.
If you haven’t received your refund:
Double-check your bank account.
Contact your credit card provider — it may take several days before the refund appears.
Contact your bank — processing time can vary.
If you’ve followed these steps and still haven’t received your refund, please contact us at helen@honeysource.co.uk.
We’re here to assist you.
Email us at helen@honeysource.co.uk with any questions about returns or refunds.
